We are a professional manufacturer of prom dresses,evening dresses and bridal dresses,with 5 years' experience in this field.We stand behind our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If you are not completely satisfied with our merchandise, we'll exchange it or credit you with purchase price. Certain restrictions Apply:

*No return on personalized items such as favors, the function was canceled.
* We will give you a full refund if it is our fault.
* You pay the return shipping fee or the shipping fee of the exchange dress,when we receved the dress you returned,we will full refund you.
* All return or exchange must be claimed within 7 days of receiving merchandise.
   If you have any question or good ideal,Please email us freely. Email: 1stpromdress4u@gmail.com

Return Procedure of General Product:

If you would like to return a product other than apparel and personalized merchandise, please Contact Us first. The cost of merchandise will be refunded to your PayPal Acount within 7-15 business days upon receipt of the returned merchandise in its original condition. Shipping charges will not be refunded and return shipping is the customer's responsibility.

We are not responsible for return package that are lost or damaged during shipping. Return of product must be made within 15 days of receiving merchandise.

Cancel Order:

Cancel the order.Please email us to cancel an order within 24 hours.